At The India Grocery, customer satisfaction is important to us. Due to the nature of grocery and food products, returns are handled with care and are subject to the guidelines outlined below.
Eligibility for Returns
Because many of our products are perishable, not all items are eligible for return. Returns or refunds may be considered only under the following circumstances:
- You received an incorrect item
- You received a damaged or spoiled item
- An item is missing from your order
All issues must be reported within a reasonable time after delivery.
Non-Returnable Items
The following items are generally not eligible for return or exchange:
- Perishable food items
- Frozen products
- Opened or used items
- Items damaged due to customer handling
- Products marked as non-returnable
Reporting an Issue
If there is an issue with your order, please report it as soon as possible after delivery. Providing order details and clear information about the issue will help us resolve it quickly.
Refunds & Replacements
Approved refunds may be issued to the original payment method or as credit, at our discretion. In some cases, we may offer a replacement instead of a refund, depending on product availability.
Order Accuracy
Customers are encouraged to review their order upon delivery. Any concerns regarding missing, incorrect, or damaged items should be reported promptly so we can assist you accordingly.
Cancellations
Orders that have already been processed, packed, or dispatched may not be eligible for cancellation. Cancellations for perishable items may not be possible once preparation has begun.
Changes to This Policy
We reserve the right to update or modify this Return Policy at any time. Changes will be posted on this page and will apply to future orders.
Contact Information
For questions or concerns related to returns, refunds, or order issues, please refer to our Contact page, where our current contact details are available:
You can reach The India Grocery by phone at +1 732-570-6463 or by email at info@theindiagrocery.com. We will make reasonable efforts to respond to all inquiries in a timely manner.